Sustaining Engineering Extend your product life!

We may not be your product expert- Yes but we do understand and keep up with the relevant technologies to a large extent. This gives Cadence Data Soft an upper edge to give your product a new life while you continue to focus on strategic initiatives, continue to innovate and address even broader market.

Typically there are more than one versions of your product floating in the market. Each version has its own set of upscale features. Each new version calls for some amount of restructuring to the fundamental building blocks to accommodate new features, new technologies and/or upgrades to already supported technologies. The complexities further grows if this product is cross platform, works on heterogeneous hardware, and/or requires substantial configuration changes.

The biggest challenge in this kind of project is, to be able to recreate the issue locally and to respond back to your customer with bet possible turnaround time. The challenge comes from the fact that escalations only include limited amount of setup information, configuration information and version details, this is coupled with human errors and perception of “obvious”/”implicit” information.

We understand these challenges and know how critical these challenges are for your business. We also know that the only way to address them is by improving turnaround time. Hence we continue to build tools that can automate and recreate setups, and also modify configurations. We also continue to evolve our understanding of your product both from user point of view and as well as developers point of view.

We continuously work with you to capture your product information at every major release, during our discussion and meetings. The information thus gathered in added to central repository where we maintain knowledge base of your product, so as make it easily accessible to all the team members.